Every Customer Wants® model is trusted by
course available directly through this website or can be hosted within your own organisation's Learning Management System.
Time to complete:
1 hour 15 mins
Available in face to face
or blended formats
as well as online
Suitable for everyone in all customer contexts and service environments
Final test and CPD certificate included
1.25 CPD hours
Introducing Every Customer Wants®
Discover the impact of positive customer experiences for you and your organisation.
Every Customer Wants® Techniques
Explore the techniques of Every Customer Wants® to help you consistently deliver positive customer experiences.
Practise your new skills through realistic conversations with customers.
Every Customer Wants® Online Assessment
Build your own confidence by completing the assessment and reflecting on your learning. Receive your CPD certificate for mastering Every Customer Wants®
Price per Licence
For volume purchases below please fill in the form