Online insightful customer service training
An online training course that equips service professionals to deliver outstanding customer experiences, through a deep understanding of customers' motivations.
In an extremely competitive world, customer experience is what differentiates you from your competition.
Bringing together powerful and proven techniques, Every Customer Wants® helps service professionals create outstanding experiences for every customer, every time. By uncovering the specific needs of the customer, service professionals can deliver real solutions that are personalised and unique, increasing customer satisfaction and driving loyalty.
This highly interactive online training uses authentic scenarios, giving people the opportunity to practise and build their confidence before using the techniques with real customers.
course available directly through this website or can be hosted within your own organisation's Learning Management System.
Time to complete:
1 hour 15 mins
Available in face to face
or blended formats
as well as online
Suitable for everyone in all customer contexts and service environments
Final test and CPD certificate included
1.25 CPD hours
Is this course right for you?
Sales professionals using the techniques will feel confident to:
- Create stronger customer relationships
- Improve customer retention
- Build brand loyalty
- Achieve greater job satisfaction
If you could deliver an excellent customer journey every time…
This edition of Every Customer Wants® is primarily aimed at people working in commercial sectors. If you are interested in our Public Service Edition, please click here.
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*Displayed pricing represents a 10% or more saving per licence compared to the price of the first tier of 1-49 licences at £29.