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Online insightful customer service training

An online training course that equips service professionals to deliver outstanding customer experiences, through a deep understanding of customers' motivations.

Accreditation: 2 CPD hours

Every Customer Wants® gives service professionals the skills and confidence to deliver outstanding experiences for every customer, every time.

Bringing together powerful and proven techniques, Every Customer Wants® helps service professionals to uncover the specific needs of the customer, delivering real solutions that are personalised and unique, increasing customer satisfaction and driving loyalty.

This highly interactive online training uses authentic scenarios, giving people the opportunity to practise and build their confidence before using the techniques with real customers.

Course Overview


SCORM compliant

SCORM compliant:
course available directly through this website or can be hosted within your own organisation's Learning Management System.


Time to complete: 1 hour 15 mins

Time to complete:
1 hour 15 mins




Course access: 1 year

Course access:
1 year





face to face or online

Available in face to face
or blended formats
as well as online




Audience: Suitable for all

Audience:
Suitable for everyone in all customer contexts and service environments



Assessment: Final test included as standard

Assessment:
Final test and CPD certificate included



2 CPD Hours

Accreditation:
1.25 CPD hours




Is this course right for you?


Service professionals using the techniques will feel confident to:

  • Create positive experiences
  • Improve customer satisfaction
  • Reduce lengthy interactions
  • Achieve greater job satisfaction


If you could deliver an excellent customer journey every time…

wouldn't you?


This edition of Every Customer Wants® is primarily aimed at public sector workers. If you are interested in our commercial sector edition, please click here.

Modules

1
Introducing Every Customer Wants®
Discover the impact of positive customer experiences for you and your organisation.
15 minutes
2
Every Customer Wants® Techniques
Explore the techniques of Every Customer Wants® to help you consistently deliver positive customer experiences.
40 minutes
3
Practice Scenarios
Practise your new skills through realistic conversations with customers.
10 minutes
4
Every Customer Wants® Online Assessment
Build your own confidence by completing the assessment and reflecting on your learning. Receive your CPD certificate for mastering Every Customer Wants®
10 minutes

Prices

Number of
Licences
Price per Licence
(Ex. Vat)
1-49
£29
Buy

For volume purchases below please fill in the form

50-249
£26
10%
saving*
250-499
£23
20%
saving*
500+
£19
34%
saving*


*Displayed pricing represents a 10% or more saving per licence compared to the price of the first tier of 1-49 licences at £29.

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