Course Overview
SCORM compliant:
course available directly through this website or can be hosted within your
own organisation's Learning Management System.
Time to complete:
1 hour 15 mins
Course access:
1 year
Available in face to face
or blended formats
as well as online
Audience:
Suitable for everyone in all customer contexts and service
environments
Assessment:
Final test and CPD certificate included
Accreditation:
1.25 CPD hours
Modules
1
Introducing Every Customer Wants®
Discover the impact of positive customer experiences for you and your
organisation.
15 minutes
2
Every Customer Wants® Techniques
Explore the techniques of Every Customer Wants® to help you consistently deliver
positive customer experiences.
40 minutes
3
Practice Scenarios
Practise your new skills through realistic conversations with customers.
10 minutes
4
Every Customer Wants® Online Assessment
Build your own confidence by completing the assessment and reflecting on your
learning. Receive your CPD certificate for
mastering Every Customer Wants®
10 minutes
Prices
Number of
Licences
Licences
Price per Licence
(Ex. Vat)
(Ex. Vat)
For volume purchases below please fill in the form
50-249
£26
10%
saving*
250-499
£23
20%
saving*
500+
£19
34%
saving*